ISO/IEC 20000 is the fastest growing accreditation scheme worldwide and is the first formal
international standard for IT Service Management (ITSM). It is rapidly being accepted
as the definitive benchmark of effective ITSM quality processes. ISO/IEC 20000 promotes
an integrated best practice process approach to service management whilst defining
a set of prescriptive controls against which an IT organization can be assessed.
Mehr’s ISO/IEC 20000 Consultancy offers realistic and practical advice and
guidance based on our knowledge and expertise on the standard.
ITIL® is the de facto best practice guide for IT Service Management (ITSM). Mehr’s
ITIL Consultancy will prepare you for the implementation and adoption of ITIL best
practice principles within your organization.
Drawing on the considerable experience and knowledge of our team of ITSM consultants can provide ITIL consultancy includes development of your service strategy, assessment, implementation and continual service improvement.
Benefits of ISO 20000:
Effective integration of IT strategy with corporate strategy.
Increased customer satisfaction.
Improved management and control of IT services.
Improvements in IT service delivery and support.
Continual Service Improvement programs in place to ensure IT services remain aligned to business requirements.
Improvements in the efficiency, reliability and consistency of IT services.
IT service providers become more responsive to services that are business led rather than technology driven.
A competitive advantage - your IT service is more likely to be chosen or renewed over that of a competitor who cannot demonstrate ISO/IEC 20000 certification.
Visible support for business strategy and improvements in the efficiency of services.