The Foundation Level is the entry level qualification which offers candidates a general awareness of
the key elements, concepts and terminology used in the ITIL Service Lifecycle, including
the linkages between Lifecycle stages, the processes used and their contribution
to Service Management practices.
Why should I take ITIL Foundation?
Upon successful completion of the education and examination components related to
this qualification, candidates can expect to gain a general overview, and basic
knowledge and understanding of ITIL. Successful completion of the Foundation qualification
also fulfils the prerequisite entry criteria for the next level of study within
the ITIL qualifications scheme, the ITIL Intermediate Level.
ITIL: Overview and Benefits.
ITIL advocates that IT services must be aligned to the needs of the business and
underpin the core business processes. It provides guidance to organizations on how
to use IT as a tool to facilitate business change, transformation and growth.
The ITIL best practices are currently detailed within five core publications which
provide a systematic and professional approach to the management of IT services,
enabling organizations to deliver appropriate services and continually ensure they
are meeting business goals and delivering benefits. The five core guides map the
entire ITIL Service Lifecycle, beginning with the identification of customer needs
and drivers of IT requirements, through to the design and implementation of the
service into operation and finally, on to the monitoring and improvement phase of
Adopting ITIL can offer users a huge range of benefits that include:
Improved IT services
Improved customer satisfaction through a more professional approach to
Improved use of skills and experience
Improved delivery of third party service.
Overview of ITIL
ITIL 2007 has five volumes publications in 2011 as below:
ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement
Our Training Methodology.
We developed the most advanced and up-to-date courses, materials and instruction
even more advanced by tailoring them to the specific learning styles, needs and
environments of the people and businesses who invest in them.
We combine industry-leading learning content with ways to deliver the content that
work for any work environment. And we accomplish that by getting to know the businesses
we serve and tying our learning solutions to real business objectives.
We have the ability to expertly assess needs, improve skills, reinforce learning
and track progress helps us for our continual improvement.
Our Integrated Learning Approach includes five stages:
Determine individual skills and business goals and then match the course content
and learning method to your company’s goals. Make the most of your training investment
by identifying knowledge gaps and focusing on the most relevant courses to fill
We provide in combination of classroom learning and eLearning where necessary. Our
learning methods include:
Comprehensive course selection of Instructor-Led Training
Logistical convenience and interactive classroom
Flexible pacing and instructor-guided support
Low downtime and high efficiency of On-site Training
Even the best course content in the world needs to be reinforced throughout the
course session and long after class is over. MEHR integrates a wealth of learning
resources into the training process to keep the learning fluid and increase retention.
Online reference books.
Mehr’s retake policy: Based on available space, you can retake a traditional
Instructor-Led or Online LIVE training course within six months of your completion
Exam preparation: Preparing for a certification exam? Mehr puts you in
a simulated testing environment to get you ready to pass your exam the first time.
Ongoing Support: Whether you’re a consumer, small/medium-sized business
or enterprise, you need your own kind of ongoing support, and Mehr delivers it.
Training administration: Track your team’s learning progress through
the customized reports and capabilities of the Mehr’s learning management system.
Whether you’re a student or corporate training manager, use the validation component
of Mehr’s Integrated Learning Approach to track learning progress, identify areas
that need improvement and gauge the business value of the skills you or your teams
Certification Exam Testing
Post-class survey: Mehr distributes surveys 60 days after training to
see how the students learn translate to better job performance. We also gauge student
satisfaction with the overall learning experience and use the feedback to continuously
improve training and services.
Course evaluations: To ensure the industry-leading quality of Mehr training,
facilities and course content, traditional Instructor-Led Training and Online LIVE
students regularly evaluate our instructors and courses.